Cancellation and Refund
Last updated on Jul 7 2025
Rutvi Gruh Udhyog believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.,
Rutvi Gruh Udhyog does not accept cancellation requests for perishable items like Food items such as Papads, Mathiya and chorafadi, flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the Rutvi Gruh Udhyog, it’ll take same day for the refund to be processed to the end customer.
Shipping and Delivery
Last updated on Jul 7 2025
At present We only Accept orders for domestic customers to India only. If you want to order from outside India contact us. Do not try to place order online.
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
Rutvi Gruh Udhyog is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the address provided by the buyer.
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9601261241 or jiyapapad@gmail.com
For our Privacy policy click here
For Terms and conditions click here
Contact us via webform click here
Contact Details Are as Follows:
Rutvi Gruh Udyog,
452, Indira Colony, Badhni Road,
Ta – Petlad, Ghunteli,
Gujarat 388440, India
Email :jiyapapad@gmail.com
Phone no: 9601261241 Contact Name : Jayvant Prajapati
